Refund Policy

Our Refund Policy is made to meet the Standards of Australian Competition & Consumer Commission. Click here to view ACCC Guidelines.

You are entitled to your choice of Refund, Replacement (if available) or a Similarly Valued product if:

  • There is a Major problem with the product you have received.
  • Major failures to comply with a consumer guarantee cannot be fixed or are too difficult to fix.

If you have a minor problem with the goods, GMobility P/L reserves the right of offering repair, exchange or credit depending on the circumstances. You are eligible if:

  • The item is Faulty.
  • The item that arrived to you is damaged or not up to a reasonable expectation.
  • The incorrect item was sent to you.
  • Your item was damaged in transportation

You will not be entitled to Refund, Repair, Exchange or Credit if you:

  • Simply change your mind or decided that you do not like your purchase.
  • Damage or used goods in an unreasonable or unintended manner.
  • Discover that you can buy the goods more cheaply elsewhere.
  • Had a defect drawn to your attention before buying (such as goods labeled as seconds with their faults clearly marked).
  • Did not rely upon, or unreasonably relied upon, the seller’s skill or judgment when choosing a product.
  • You do not have proof of purchase.

* Please keep your receipt as Proof of Purchase *

  • A 15% restocking fee applies if you change your mind and return your purchase.
  • Cost of freight for all warranty claims or returns is not covered by the warranty or by GMobility P/L.